Virtual practice and remote work
are seemingly here to stay, in some capacity.
The ABA’s Standing Committee on Ethics and Professional Responsibility recently
issued a formal ethics opinion addressing virtual practice to help guide
practitioners. The ABA’s Formal Opinion tracks
similar guidance issued from state bar associations, such as the Pennsylvania
Bar Association’s Formal Opinion 2020-300 (Ethical Obligations for Lawyers
Working Remotely).
We spent the past year uncertain
what our post-pandemic lives will look like, but we are slowly gaining
clarity. Firms are preparing to reopen
but are doing so with the understanding that work-from-home flexibility will
likely remain, to some degree. The way
that we practice and interact with colleagues, clients, adversaries, judges, and
witnesses has forever changed. ABA Formal Opinion 498 (March 10, 2021) helps
navigate the relevant ethical considerations for lawyers when practicing
virtually.
Undoubtedly professional
responsibilities and obligations bind an attorney regardless of their location,
but certain Model Rules are of particular importance when practicing
virtually. Key considerations addressed
by Formal Opinion 498 are confidentiality, competence,
and supervision. The Opinion goes beyond security concerns
that have been expressed repeatedly in years past, such as secure wifi connections
and two-factor authentications, and addresses issues that arise when our family
homes are now our offices—and also our significant other’s office and
children’s classrooms. The Opinion also
comes on the heels of Formal Opinion 495, issued in December, which addresses
lawyers working remotely from jurisdictions in which they not licensed to
practice—a common scenario during the pandemic.
When Family Homes Become Family
Offices. During the last year
many attorneys, and other professionals, have been working in tight corners and
shared spaces making concealing confidential documents and guarding
confidential communications particularly important. Attorneys must make reasonable efforts to avoid
inadvertently disclosing or granting unauthorized access to confidential client
information. Working from home where
others are present should involve keeping work surfaces free of confidential
papers and computer desktops free from confidential documents and
communications. For those who routinely
print hard copies of documents, it is important to remember to shred them when
finished and not to merely drop them in the kitchen trash bin. Computer screens should be locked when the
attorney is a way to avoid confidential information being left displayed. Phone calls and virtual meetings are best
taken using headphones to avoid unintended listeners from overhearing privileged
conversations. Lastly, the Formal
Opinion reminds attorneys to turn off listening enabled devices, like Alexa and
Siri, in their workspaces.
Learning the Ins and Outs of New
Technology. We all quickly adapted to a half dozen video conferencing
platforms that a year ago many of us couldn’t even name. Today, we click a link, turn cameras on, and
hopefully remember to mute when not speaking.
But are attorneys closely looking at the service providers’ terms and
conditions and knowledgeable of the privacy settings? They need to be. Formal Opinion 498 urges practitioners to be
familiar to such terms and also updates and changes to any terms, which can be
made frequently.
Supervising Colleagues from a
Distance. Much has been said and
written about the impact of remote work environments on the younger generations
of employees—within the legal profession and other workplaces. Lawyers with managerial authority, unlike
other professionals, have an ethical obligation to establish policies to ensure
compliance with ethical obligations and supervising attorneys have a duty to
ensure that their subordinates comply with the rules of professional
conduct. This, for obvious reasons, is
significantly more difficult to oversee when colleagues are working in their
own separate spaces, but the ethical obligations remain. The Formal Opinion advises managing and
supervising attorneys to check-in with their subordinates—both lawyers and
non-lawyers—frequently and routinely.
Regular interaction and communication is more critical than ever. This also provides an opportunity for
attorneys to check in on each other’s mental health and well-being during these
difficult times.
While things are looking up and plans coming together to return to our offices in the coming months, the ABA’s Formal Opinion 498 prepares us for the reality that the days of being in a traditional brick-and-mortar office full-time may never return, and adequate measures must be in place to adjust accordingly.
Leigh Ann Benson is a member of Cozen O’Connor’s Legal Professionals Practice Group, and a member of the PBA Bar Leaders Institute class.
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